Refund policy
We want you to be satisfied with your IceDrive purchase. You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the product must be:
- Unused and in its original condition
- Returned in the original packaging
- Accompanied by proof of purchase
To start a return, contact us at [rooni.std8@gmail.com] with your order number and the reason for the return.
Please do not return an item without contacting us first. Approved returns must be sent to:
Once your return request is approved, we will send you the correct return address and shipping instructions by email.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If the product is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos or videos.
When the issue is confirmed, we will arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs for unwanted items or change-of-mind returns.
If the product is damaged, defective, or incorrect, IceDrive will cover the approved return or replacement costs.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at [rooni.std8@gmail.com].
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it must follow the standard return process.
Exchanges
The fastest way to exchange an item is to return the original product and place a new order after the return is approved.
Contact Us
For questions about returns or refunds, contact us at:
[rooni.std8@gmail.com]