Shipping policy

Thank you for shopping with IceDrive. We aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are usually processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery usually takes 7–15 business days after the order has been processed. Delivery times may vary depending on the destination, carrier, customs clearance, weather conditions, public holidays, or other circumstances outside our control.

Our Fulfillment Partners

IceDrive works with trusted manufacturing and fulfillment partners based in China to provide our products at competitive prices.

Some orders may be shipped directly from our international fulfillment partners. Because of this, delivery times may vary, and packages may pass through customs before reaching the customer.

While we do our best to ensure timely delivery, IceDrive is not responsible for delays caused by customs authorities, shipping carriers, severe weather, or other events beyond our reasonable control. However, we will always assist customers and work with our shipping partners to resolve delivery issues whenever possible.

By placing an order with IceDrive, you acknowledge and accept these shipping conditions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you need to correct your address.

We cannot guarantee changes after an order has been processed or shipped.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier first.

For additional support, email us at rooni.std8@gmail.com with your order number.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery and include clear photos or videos of the product and packaging.

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees. These charges, when applicable, are the customer’s responsibility.

Contact Us

For shipping questions, contact us at:

rooni.std8@gmail.com